Refund policy

If the item you received is faulty or is not what you originally ordered then please email us at: hello@gifthorselondon.co.uk

Quoting your order number, your full name and details of the fault/error. We will then advise on how to proceed with the return.

All products should be returned in their original condition and packaging.

For returns, the delivery charge is not refundable unless the item is faulty or does not conform to your order.